Front Desk Training Manual Template

This template contains a title page copyright page table of contents chapter pages and an index.

Front desk training manual template.

Front desk training is a key element in your front desk staff s understanding and respecting how you want things done. If you have office procedures you need to document then you could probably use an office procedures manual template. Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee. Last updated on september 4 2020.

Elements of a training manual template for employees. This may be someone already in the position the front desk staff supervisor or perhaps a member of the human resources team. Cement your front desk training with a service agreement that serves as a binding contract that will be taken seriously during the front desk training period. Involving oneself with activities relevant to the performed task will further enrich one s knowledge and experiences.

Front office receptionist training learning guide front office fundamentals first impressions form opinions get the most from your receptionist and front office personnel and convert a cost center into a income producing profit center for your practice. Training is a continuing process. You can create your own design or use a front desk procedures manual template as a guideline. Job duties overview performance expectations daily to do list monthly task list front desk backup procedure customer service answering phones voice mail greeings greeting visitors department directory faculty staff mail mailboxes mail procedures mail postal charges reconciliation packages express mail.

Training does not end with the manual. Sop front office handling guest awaiting for room sop concierge bell desk incoming item or packages delivery front desk sop hotel staff training hotel staff job description front office training hospitality basics f b training kitchen housekeeping training front office formats chef sop front office sop f b service kitchen training. Select a writer who is thoroughly knowledgeable about the duties of the front desk staff and comfortable with writing. Prepare front desk training a service agreement.

Main functions of bell desk department 6 stages of the guest check in procedure with flowchart types of common guest complaints in hotels different booking source of hotel reservation with examples 6 stages of reservation process in hotel with flowchart front office department security functions. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Templates make your life easier giving you a solid starting point and helping ensure that you don t leave out any crucial information.